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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Beong Jo

October 4, 2026

5  out of  5
rating by Beong Jo
"Tu is great to work with. Highly recommended"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Tiffany Mays

September 29, 2026

5  out of  5
rating by Tiffany Mays
"Over the past 10 years or so, Tu Tran has proved to be an invaluable asset to me whenever I had to call State Farm regarding information relating to auto, life, and health insurance. He has a wealth of knowledge, and is truly the "subject matter expert" regarding all aspects of insurance. Additionally, he has always consistently displayed the highest levels of professionalism, customer service, patience, understanding, compassion, and kindness. Honestly, having Tu Tran as a valuable asset to rely on has played a huge factor in my staying at State Farm."
We responded:
"Tiffany, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Everett Young

September 28, 2026

5  out of  5
rating by Everett Young
"My experience with Tu Tran was very pleasant. He provided excellent customer service, was responsive, and professional. I truly appreciate his help and would recommend their services to others."
We responded:
"Everett, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Owings Mills insurance team is always here and happy to help. "
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Eric Baluyut

September 22, 2026

5  out of  5
rating by Eric Baluyut
"Alice and her assistant Tu have been great to work with. They handle you questions and concerns with high efficiency and accuracy. They really look out for you in your best interest. I highly recommend them as your insurance provider."
We responded:
"Thank you so much for your kind review, Eric!  If you need insurance assistance, we are just an email or call away! - Alice Kwon, your State Farm Agent   "
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John Baier

September 21, 2026

5  out of  5
rating by John Baier
"Great experience. The agent was very helpful and provided clear answers to my questions."
We responded:
"John, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alice Kwon and Team "
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Jasmine Hardy

September 15, 2026

5  out of  5
rating by Jasmine Hardy
"Excellent customer service"
We responded:
"Thank you so much for your kind review, Jasmine!  If you need insurance assistance, we are just an email or call away! - Alice Kwon, your State Farm Agent   "
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Kashina Samuel

September 15, 2026

5  out of  5
rating by Kashina Samuel
"I been with State Farm for some years now they take care all of my needs affordable rates they are very professional"
We responded:
"Kashina, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Chris Coronel

September 10, 2026

5  out of  5
rating by Chris Coronel
"Tu made the entire insurance process easy"
We responded:
"Wow, thank you for the 5-star review, Chris! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Debbie Stone

September 4, 2026

5  out of  5
rating by Debbie Stone
"Thank you Lauren Winston for taking care of the insurance needs for my brother. You had amazing customer service skills and I appreciate your kindness and professionalism. You dont get that anywhere anymore. So thank you very much!"
We responded:
"Thank you so much for the 5-star rating, Debbie! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Alice Kwon "
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Angela Jones

September 4, 2026

5  out of  5
rating by Angela Jones
"The staff that help me was JD he made me feel comfortable with asking quest and was very informative he also told me a few things I didn’t know that surprised me in a good way I learned a lot from JD in the few minutes we talked"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Owings Mills to know you had such a great experience with us. "
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Kathleen Haddad

September 1, 2026

5  out of  5
rating by Kathleen Haddad
"JD Daill of State Farm was a great agent to deal with. He made everything clear and was very responsive and timely. I recommend him highly."
We responded:
"Hi Kathleen, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Alice Kwon’s team.  Please reach out to us if any questions come up!  - Alice Kwon’s Insurance Team "
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Mary Mims-Smith

August 25, 2026

5  out of  5
rating by Mary Mims-Smith
"Thank you, State Farm representatives, for always being there when we need you! I recommend this office to anyone who may be looking for great nsurance rates for every need, as well as grest customer service with a smile! Thanks!
M.MS"
We responded:
"Mary, thank you for the amazing review! Our Owings Mills insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Alice Kwon, your State Farm Agent "
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karen leighton

August 25, 2026

5  out of  5
rating by karen leighton
"State farm employees are awesome.my mom was with state farm until she passed away. She was treated so well.every answer and concern was addressed. No matter who I talk to, I always get questions answered and documents sent.thank you state farm for years of excellent service and great communication. Thank you Katherine and William for helping me in this matter."
We responded:
"karen, thank you for the fantastic review! We’re always here to support you with your insurance needs in Owings Mills. "
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Patty Sarvis

August 21, 2026

5  out of  5
rating by Patty Sarvis
"Mr. JD was very professional and very customer focused. Thank you"
We responded:
"Thank you for the 5-star review, Patty! We’re proud to serve the Owings Mills community and truly appreciate your support. "
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Kateri Leaman

August 21, 2026

5  out of  5
rating by Kateri Leaman
"Rachael N. Was so helpful and considerate of my questions and concerns. She made sure that I understood everything before I decided anything. She was very professional and helped me with everything I needed."
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Owings Mills insurance team. "
Profile photo of Joey K “Joe”

Joey K “Joe”

August 20, 2026

5  out of  5
rating by Joey K “Joe”
"Great service by Tu. Very professional and knowledgeable."
We responded:
"Joey, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Owings Mills. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Alice Kwon and Team "
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Shawn Phillips

August 10, 2026

5  out of  5
rating by Shawn Phillips
"Hello! I am a PROUD returning customer at State Farm . This SECOND time around is Off to a GREAT START! I received excellent, professional customer service at State Farm. Lauren Winston assisted me with all my insurance needs. She was very patient, kind, and knowledgeable about everything I needed to purchase. She assisted me to fully understand my coverages and suggested other coverages that I also needed which ultimately saved me money and time. Lauren followed back up with me to assist me with setting up my Beacon and thoroughly explained how to navigate through this new experience. I called her customer service -CUSTOMER CARE SERVICE!! I rated her service and my experience with the Highest Quality of Services— PERIOD! Thank you LAUREN WINSTON -10 stars AWESOME WORK! and the rest of your team at State Farm Insurance! I project STATE FARM is the BEST INSURANCE PROVIDER for Me! THANKS AGAIN!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Owings Mills insurance team. "
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Dharma Selva

August 4, 2026

5  out of  5
rating by Dharma Selva
"I truly appreciated the outstanding customer service your team member Ian Whipkey provided. He was always professional, responsive, and a pleasure to work with, and made the transition as smooth as possible.

I wouldn't hesitate to recommend you reflecting the excellent service I received."
We responded:
"Thanks so much for the amazing review, Dharma! We really appreciate your support here in Owings Mills. Just reach out anytime if you need us - we’re here for you. "
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Jehlani

July 27, 2026

5  out of  5
rating by Jehlani
"I was able to get new homeowners insurance thanks to Ms. Lauren Winston, and I couldn’t be happier with the experience. She made the entire process seamless, answered all of my questions, and made everything easy to understand from start to finish. I’m truly grateful for her professionalism, kindness, and outstanding customer service. I look forward to continuing to work with Ms. Winston and the team for my insurance needs. Highly recommend!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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john hall

July 23, 2026

5  out of  5
rating by john hall
"The young lady that has helped me out the last two times I needed assistance couldn’t have been more helpful. Very pleasant and very knowledgeable a pleasure to do business with. One of the reasons I’ve been with State Farm Insurance since the age of 18 years old I’m now 64 years old. The people that work there are a pleasure to work with."
We responded:
"Thank you so much for your kind review, john!  If you need insurance assistance, we are just an email or call away! - Alice Kwon, your State Farm Agent   "
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Jeff G

July 22, 2026

5  out of  5
rating by Jeff G
"Lauren is fantastic. Thank you for providing outstanding service!"
We responded:
"Jeff, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Owings Mills insurance team is always here and happy to help. "
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Jerry Miller

July 21, 2026

5  out of  5
rating by Jerry Miller
"Lauren Winston provided great customer service. I needed some insurance forms produced for a loan. She got them to me before the short deadline. Great service!!!"
We responded:
"Thanks so much for the fantastic rating, Jerry! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
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Deborah Clay

July 20, 2026

5  out of  5
rating by Deborah Clay
"The State Farm agent, Lauren Winston, provided me with professional support and service the moment I arrived at the office. She answered all questions alleviating any worries or concerns about insurance for a possible car purchase .
I appreciate the time and patience she displayed working with me."
We responded:
"Deborah, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alice Kwon and Team "
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Sandra Bussard

July 14, 2026

5  out of  5
rating by Sandra Bussard
"Lauren Winston with Alice Kwon's State Farm Insurance Agency was responsive and provided changes to my home owner's policy quickly. Alice's personnel are always responsive and provide excellent service."
We responded:
"Sandra, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Alice Kwon’s Team—we are always here to help!"
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Ron Calderon P.

July 9, 2026

5  out of  5
rating by Ron Calderon P.
"Mario was amazing insuring my client as they get ready to purchase their new home. He provided information an quotes in a timely matter and was very helpful and responsive throughout the process. I recommend him to anyone who is looking for a quick and reliable service…"
We responded:
"Thank you for your kind review of State Farm Agent Alice Kwon’s Team. We appreciate it!"